Cancellation Policy

At Saralio, we aim to provide a smooth and transparent shopping experience. This Cancellation Policy outlines the conditions under which orders can be cancelled.

❌ Order Cancellation by Customer

You can cancel your order under the following conditions:

• Cancellation request must be made within 12 hours of placing the order
• Orders that have already been processed or shipped cannot be cancelled

To request cancellation, please contact us immediately with your Order ID.

💳 Refund for Cancelled Orders

• Prepaid Orders:
  If your cancellation request is approved, the full amount will be refunded to your original payment method
• Cash on Delivery (COD) Orders:
  No refund is applicable as no payment has been made

⚠️ Order Already Shipped

• Once the order has been shipped, it cannot be cancelled
• In such cases, you may refer to our Refund & Return Policy after delivery

🚫 Cancellation by Saralio

Saralio reserves the right to cancel any order due to:

• Product unavailability
• Incorrect pricing or product information
• Suspicious or fraudulent transactions
• Issues related to payment verification

In such cases:

• Full refund will be processed for prepaid orders
• Customers will be notified via email or phone

📞 How to Cancel an Order

To cancel your order, contact us at:

📧 Email: workwithsubh@gmail.com
🌐 Website: www.saralio.in

Please include:

• Order ID
• Reason for cancellation

⏱ Refund Timeline

• Approved cancellations are refunded within 5–7 business days
• It may take additional time for the amount to reflect depending on your bank/payment provider

⚠️ Important Notes

• Cancellation requests are subject to approval
• Requests made after the allowed time window may not be accepted
• Saralio reserves the right to modify this policy at any time

Saralio – Shopping made Saral